This page is the EU Data Act path: what a Client in the European Union receives when it uses its Data Act rights to switch away from us, or to retrieve its data as its collection's hosting with us ends. Closing your own account is a different step: it ends only your own sign-in and does not start this export. To close your account, sign in, open your account page, choose Edit and then Close my account. A plan is cancelled on the Billing tab of that page, with Cancel my plan (on a Free plan, Close my collection).
If you are not using EU Data Act rights, the page for every other account describes the export open to every client when a collection's hosting ends: your recordings, your saved edits and your entered material, free, within 30 days of the collection closing. That export does not include AI-generated transcripts, summaries or keywords.
If you decide to move your archive to another provider, or to your own storage, we want the move to go well. This page is the switching information that Section 11 of our Data Processing Addendum refers to: what you can take with you and in what formats, the limits we know of, where our infrastructure sits, and how to ask.
Section 11 applies where the EU Data Act's switching rules (Regulation (EU) 2023/2854, Chapter VI) apply to the services, and its switching and retrieval rights belong to customers in the European Union. If you would simply like a copy of your content, or your collection is closing, Section 13 of our Terms of Service describes the export open to every client.
What you can take with you
Under this EU switching path, your exportable data is the content returned free at closure, together with the current AI-generated outputs of your recordings as they exist in the Service when you ask. Section 11 of the Data Processing Addendum lists it in full. We provide it in structured, commonly used, machine-readable formats:
| What you receive | Format | How it is organized |
|---|---|---|
| Recordings and files you uploaded, and recordings we imported into your collection for you | The files as we store them, in the format each was uploaded or imported in (for example WAV, MP3 or MP4) | One file for each recording or file, each listed in the manifest |
| Your authorized users' saved edits, and the titles, descriptions, notes and other material you entered | CSV and Markdown | One CSV row for each value entered or edited, and one Markdown file for each talk |
| Certification records | CSV, with the certification statements in Markdown | One row for each change to a talk's certification, and one row for each talk's current state |
| Collection settings: visibility states, access and membership records, publication and feed settings, and project manifests | JSON and CSV, with a readable summary in Markdown | One file for each kind of setting |
| Publishing Products we created for you | The files as they were created; an audio Publishing Product is MP3 or M4A, whichever was chosen when it was made | One file for each Publishing Product |
| Transcripts, captions, translations, summaries, chapter markers and keywords, as stored | Plain text and JSON; a caption file in WebVTT where one is stored | One set of files for each talk |
| Current audio renditions, as stored | The audio files as we store them | One file for each talk |
| The manifest | CSV | One row for each file, linking it to its talk and to the talk's original recording |
We prepare your export as a download and send you the link. A large collection may come as several files.
Known limitations
- The AI-generated outputs are the current ones. The export holds each output as it exists in the Service on the day you ask, and earlier versions are not part of it.
- A recording has only the outputs the Service has made for it. Where we hold no output of a kind for a recording, such as a translation or a caption file, there is nothing of that kind to export.
- Some internal data is exempt. As Section 11 states, exporting these categories would risk breaching our trade secrets, so they are exempt from exportable data: processing intermediates that serve only the Service's internal functioning (raw recognition output and enriched pipeline files that no user-facing feature serves), model states and weights, security-and-integrity data, and delivery-infrastructure renditions (resolution ladders and segmented copies) of content that is exported whole. The exemption is never applied so as to impede, delay or degrade a switch.
- Backups are not a source for the export. They clear on their rotation, as Section 11 describes.
- Physical original media are separate. Reels, cassettes, discs and drives are governed by our Digitization Addendum, not by this export.
Where our infrastructure sits
Engage Wisdom is Sonic Zen, Inc., a California company. Processing occurs in the United States and the countries our sub-processor list states.
- The website and its database. The Engage Wisdom website, including every collection's pages, and the database behind it are hosted by Pantheon in its United States region.
- Collection files. Recordings and other collection files are stored with Wasabi in its us-west-2 region, which Wasabi places in San Jose, California. Amazon Web Services (AWS) also holds collection content, in its us-west-1 region (US West, Northern California).
- Delivery to listeners. Media is delivered to listeners through Bunny CDN, which keeps temporary cached copies of the files it delivers at its locations around the world, including locations outside the United States.
- Operational traffic. Cloudflare Tunnel carries our operational traffic, which can include collection content, over Cloudflare's global network.
- Domain names. Name lookups for addresses ending in engagewisdom.com are answered by DreamHost, and for addresses ending in engagewisdom.net by Cloudflare. A name lookup returns an address and carries none of your collection's content.
The website, its database and the stored collection files are in the United States and subject to its jurisdiction. The temporary cached copies at Bunny CDN locations outside the United States are also subject to the law of the place where each location sits, and so is traffic while it passes through a Cloudflare location outside the United States.
How we guard against unlawful government access
- We disclose only what valid legal process requires. If we receive a subpoena, court order or other legal demand for content or data, we disclose only what valid legal process requires. Where the law allows, our practice is to tell the affected collection owner before we produce anything, so they can seek protection, and we treat preservation demands the same way (Terms of Service, Section 12).
- Access to collection content is limited and logged. Role-based access control limits who can reach collection content, access is logged, content is encrypted in transit, and everyone who works with it is bound to confidentiality (Data Processing Addendum, Annex B).
- Our providers are bound the same way. We impose data-protection obligations equivalent to the Data Processing Addendum on each sub-processor, including the Annex B security measures (Section 6).
- Where the Standard Contractual Clauses govern your transfer, and we have reason to believe that a law or practice that applies to us prevents us from meeting them, we tell you promptly and help you identify measures to address it (Section 14).
How to ask
Write to office@engagewisdom.com, the designated address for notice under Section 11. Please include:
- The email address of your account, or the Order Form your request concerns.
- Your choice: to switch to another provider (please name it, with any details it needs from us to receive your data), to move to your own infrastructure, or to retrieve your exportable data and have the rest erased.
- Where you are established or live, if our records do not already show it. For an organization, the address on its Order Form usually settles this. Otherwise, please send a short signed statement naming the country, with one supporting item, such as a document showing your address there.
- For an organization, a confirmation that the person writing has authority to act for it.
If anything is missing, we ask for it in our first reply. Making a request costs nothing, and there is no notarization, postal mail or in-person step. Switching, porting, retrieval and erasure under Section 11 are free of charge.
The notice, transition and retrieval periods, and what happens to your data afterwards, are set out in Section 11 of the Data Processing Addendum.
This page was last updated on November 4, 2026.